The Kinetic Sculpture That Draws Infinite Patterns On Sand.
This post is for backers only. Please visit Kickstarter.com and log in to read.
This post is for backers only. Please visit Kickstarter.com and log in to read.
Hi everyone,
We will upload tracking numbers for the missing orders from the UK and Switzerland by the end of the week; we are just waiting for the courier information. Please reach us at [email protected] for specific doubts about your order.
We will upload trackings for the last replacement batch of US and UK in about two weeks. Those are being processed and labeled in their respective regional warehouses.
We have a massive setback for the Taiwanese and Brazilian orders. For Taiwan, the customs declaration is taking a long time, with a lack of reply from the office. We are still determining what the issue is right now. In the meantime, we are preparing part of our stock to send more orders to Taiwan through another way; we finally reached a detail with a distributor to deliver our KS orders.
For Brazilian orders, the customs are taking longer than expected to validate the safety of our sand, as it is considered a highly sensitive material. However, we are actively working on resolving this issue and expect it to be resolved in a few days. In the meantime, we are reaching out to each of you individually to offer the option of sending your unit without sand and sourcing a similar material within the country. Please check your email, including your junk folder, for further instructions. If you have not received an email, please get in touch with us at [email protected]. Thank you for your patience and understanding.
During the last two weeks, we have had a soft launch of our renovated Android app to validate it. And officially launched a few days ago. You must receive an update notification by now; if not, you can find it in the Google Play Store by following this link:
https://play.google.com/store/apps/details?id=com.ht117.sandsaras
Now you can access all the patterns, add a timer, and try our renovated UI. Let us know your feedback about it!
The iOS version will take about two more weeks to launch. We focused on the Android launch as it was unusable from the previous version.
Some people have been filling out their surveys recently; delivering those orders will take about 8 to 12 weeks while we prepare the units to send them. Also, we plan to send small batches to our regional warehouses for replacements and new orders. If you still need to complete their survey, proceed with shipping payment. Please fill it out here: https://sandsara.backerkit.com/
For those asking, you can purchase sand, metal balls, glass covers, or even more units in our coming online store. Also, we will keep adding more features and patterns to the app.
We also are devising our next steps for the Sandsara project; we have exciting ideas, so you can sign in to our newsletter if you want to get the latest news:: www.sandsara.com/newsletter
And follow us on Instagram for more pattern ideas: https://www.instagram.com/sandsara.art/
Thanks for all your support, comments, and feedback that help us to improve and move forward. Even when we are in the last steps of this journey, we will keep in touch to read your feedback and any doubts about your order.
Best,
Ed
Hi everyone,
The remaining UK, CH, and Norway orders have been delivered or are on their way to the backers. Excepting one order for the UK that seems lost, we have a replacement coming from our CN warehouse. Unfortunately, the whole Taiwanese batch was rejected by customs and is on its way back; we will send them again with another shipping method and all the documentation required by the end of the following week; I'll share information as soon as possible.
Some people have been filling out their surveys recently; delivering those orders will take about 8 to 12 weeks while we prepare the units to send them. Also, we plan to send small batches to our regional warehouses for replacements and new orders. If you still need to complete their survey, proceed with shipping payment. Please fill it out here: https://sandsara.backerkit.com/
The USA, Europe, and the UK replacements are expected to be fulfilled in about two weeks. They have already been sent to the regional warehouses. Remember, if you think your unit is not working as expected, please get in touch with us at [email protected] with a one-minute video, a picture of the bottom of your unit, and your backer ID to solve your problem as soon as possible.
Big thanks to all the backers for their patience in helping us solve their specific issues; this also gives us an extraordinary hint about improving our assembly process.
Our app is delayed, but here's a sneak peek at the current status. We rebuilt it almost entirely, as the previous development had a lot of bugs with the new Android phones. We also introduce some features based on your feedback:
We expect to send the beta versions to our backers that have been helping us with bug reports in about ten days. After approval, we will publicize the new version here and through app notifications.
Some of you have asked about the particular patterns posted on our IG. You can have it here: Special Patterns.
This link will be updated for you to find these special patterns. Please read the instructions carefully, as it is a manual way to do it. Also, we will upload it in the new app version.
We are working on our online store for all of you, asking for sand, metal balls, glass covers, or even more units. Plus, we will keep adding more features and patterns to the app. We are excited about moving this project into the next step, we have a lot of interest from retailers, and we are exploring new model ideas. Sign in to our newsletter to get the latest news about our next steps: www.sandsara.com/newsletter
Or also you can follow our IG account: https://www.instagram.com/sandsara.art/
Again, thanks for all your support, comments, and feedback that help us to improve and move forward. I know it has been a journey longer than expected, so I will always be grateful for the patience and support of this project.
Best,
Ed
Hello everyone,
We still have some orders pending from the following countries the United Kingdom, Switzerland, Norway, Japan, and Brazil. Customs documentation got complicated and is taking longer than expected. Sandsara is classified as a highly sensitive product in these countries because of the white sand. We expect to finish all these orders in about two weeks. If you are from any of these countries and have not received updates about your order, please reach us at [email protected]
We’ve focused on a second inspection of every unit before sending replacements to avoid any possible issues; now, all the units shall leave the Chinese port by Monday. Remember, if you think your unit is not working as expected, please reach us at [email protected] with a one-minute video to solve your issue as fast as possible.
A big thanks to all the backers who helped us open their Sandsara to resolve their issues; this helps us notice all the possible errors that could arise during regular use. We improve our assembly process and correct the quality testing for future batches.
Some backers still need to fill out their survey and shipping payment. Please fill it out here: https://sandsara.backerkit.com/
All these new orders will take between four and eight weeks for fulfillment once we have the information.
Starting next week, we are entirely focused on delivering the new version of the Sandsara app. By April 14th, we will launch the new version for Android, as it is the platform with more bugs. One week later, we will launch the renovated iOS version.
Many backers asked about our retail stage to order more sand, add the stand, or even another Sandsara. We are working on the launch of our online store, plus the next steps for the Sandsara project. Don't forget to subscribe to our newsletter list to get the latest news about what is coming: www.sandsara.com/newsletter
We are very excited about all the comments, feedback, and pictures you shared about your sculpture. Big thanks again for helping us bring this project to life and for the support during the journey. We know it took longer than expected, but your comments make it worth the wait. :)
Best,
Ed